Privacy Policy


Zen Property Solutions Ltd ("Zen Property Solutions", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us about our property services.

1. Who we are

Zen Property Solutions Ltd

Company number: 17389219

Website: www.zenpropertysolutions.co.uk

Email: info@zenpropertysolutions.co.uk

Telephone: 01293 207957

For data protection purposes, Zen Property Solutions Ltd is the organisation responsible for deciding how and why your personal information is used.

2. Information we collect

When you contact us through our website, we may collect:

  • Your name

  • Telephone number

  • Email address

  • Property address

  • Property type

  • Number of bedrooms

  • Occupancy information

  • Asking price, where applicable

  • Current or expected rental information, where applicable

  • Information about your circumstances

  • Any other information you choose to provide to us

We may also collect basic technical information about visitors to our website, such as information relating to cookies and website usage, depending on the technologies enabled on the website.

3. How we use your information

We may use your information to:

  • Respond to enquiries you send to us

  • Understand your property and circumstances

  • Discuss potential property solutions with you

  • Assess whether our services may be suitable for your circumstances

  • Communicate with you about an enquiry you have made

  • Arrange or facilitate property-related services where appropriate

  • Keep records of our communications and enquiries

  • Meet legal and regulatory obligations

  • Protect our business against fraud or misuse

  • Improve our website and services

We will only use your information for purposes that are compatible with the reason it was collected.

4. Our lawful basis for using your information

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Legitimate interests — for example, responding to enquiries, managing our business and providing information about services that may be relevant to an enquiry you have made.

Contract — where processing is necessary to take steps at your request before entering into an agreement or to perform an agreement with you.

Legal obligation — where we are required to process or retain information to comply with a legal or regulatory requirement.

Consent — where we specifically ask for your consent, for example for certain types of marketing or non-essential cookies.

You can withdraw consent where we rely on consent as our lawful basis.

5. Who we may share information with

We may share relevant information where necessary with professional advisers and service providers involved in providing our services.

Depending on the circumstances, this may include:

  • Solicitors and legal advisers

  • Mortgage or finance professionals

  • Property professionals

  • Landlords, tenants, vendors or purchasers where appropriate

  • Contractors or property service providers

  • IT, website, email and hosting service providers

  • Regulators, government bodies or law-enforcement agencies where legally required

We will only share information where there is a legitimate reason to do so and, where required, we will take appropriate steps to protect your information.

6. How long we keep your information

We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including any period required to meet legal, accounting or regulatory obligations.

We will periodically review the information we hold and securely delete information that is no longer required.

7. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Your rights

Depending on the circumstances, you may have rights under data protection law, including the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain types of processing

  • Ask us to transfer information you have provided to another organisation where applicable

  • Withdraw consent where we rely on consent

To exercise your rights, contact us using the details below.

Email: info@zenpropertysolutions.co.uk

Telephone: 01293 207957

9. Cookies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to operate correctly. Other cookies, such as analytics or tracking cookies, may require your consent.

Where consent is required, we will ask for it before using the relevant non-essential cookies.

You can manage cookies through your browser and, where provided, our website's cookie controls.

The ICO says non-essential cookies generally require clear information and consent before they are used.

10. Third-party services

Our website and business may use third-party service providers to provide services such as website hosting, forms, email delivery, security and other technical functions.

Where a third party processes personal information on our behalf, we will take appropriate steps to ensure that the information is handled in accordance with applicable data protection requirements.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will always be made available on our website.

12. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Zen Property Solutions Ltd

Email: info@zenpropertysolutions.co.uk

Telephone: 01293 207957

13. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO).